Job: Hair Stylist

Status: On Call
Type of Position: Hourly Positions
Category: Spa, Recreation & Golf


Position Description:
THE RESORT
Rising from the magnificent bluffs on the wildly romantic Palos Verdes Peninsula is Terranea Resort, an exquisite 582 room mixed use resort, on 102 acres of oceanfront front land, featuring world-class amenities including a 25,000 sq ft spa, executive golf academy, over 100,000 sq ft of indoor and outdoor meeting & event facilities, gourmet dining and interactive children's center. Located within the resort is a limited collection of Ocean Villa, Ocean Casita and Ocean Bungalow properties that will provide owners an unparalleled seaside escape, as well as access to all of the amenities of this remarkable destination.

THE BUSINESS
The design and development of Terranea Resort (*Terranea*) can be attributed to the talents of the Lowe Destination Development under the Lowe Hospitality Group, a division of Lowe Enterprises. For more than 35years, Lowe Enterprises, (a privately held, Los Angeles-based entity) has planned, developed and operated luxury resorts and residential communities across the United States, such as the Resort at Squaw Creek, The Reserve, and SunRiver Resort. For more information about Lowe Destination Development (*LDD*), visit www.lowedd.com.

As part of the Lowe Hospitality Group, Destination Hotels & Resorts will manage the operations of Terranea Resort as well as the Ocean Villas, Ocean Casitas and Ocean Bungalows at Terranea. Widely recognized as one of the most accomplished resort management companies in America, Destination Hotels & Resorts currently operates 30 independent, luxury and upscale hotels, resorts and golf clubs across the nation. For more information about Destination Hotels & Resorts, visit their website at www.destinationhotels.com.

OUR CULTURE
Destination Hotels & Resorts (*DH&R*) fosters a creative, entrepreneurial and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place Culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!

JOB OVERVIEW:
Responsible for ensuring positive and friendly guest relations. Conduct individualized hairstyles, colors and treatments for guests.

REPORTS TO:Spa Supervisor, Spa Managers/Directors.

SUPERVISES:

WORK ENVIRONMENT:
Spa and Salon areas.
Job involves working:
*under variable temperature conditions (or extreme heat or cold).
*under variable noise levels.
*outdoors/indoors.
*around fumes and/or odor hazards..
*around chemicals.

KEY RELATIONSHIPS:
Internal:Staff in Spa, Laundry, Housekeeping and Engineering.

External:Hotel guests/visitors, Spa members, vendors.

QUALIFICATIONS

Essential:
1.High school graduate.
2.Current Certification.
3.Previous experience.
4.Fluency in English both verbal and non-verbal.
5.Provide legible communication and directions.
6.Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
7.Ability to:
*perform job functions with attention to detail, speed and accuracy.
*prioritize, organize and follow up.
*be a clear thinker, remaining calm and resolving problems using good judgement.
*follow directions thoroughly.
*understand guest*s service needs.
*work cohesively with co-workers as part of a team.
*work with minimal supervision.
*maintain confidentiality of guest information and pertinent hotel data.

Desirable:
1.College degree.
2.CPR certified.
3.Experience with computers, calculators or word processors.
4.Experience in Hospitality Industry in similar position.
5.Previous guest relations training
6.Fluency in a second language, preferably .

ESSENTIAL JOB FUNCTIONS

1.Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3.Anticipate guests* needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4.Maintain positive guest relations at all times.
5.Resolve guest complaints, ensuring guest satisfaction.
6.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7.Maintain knowledge of hours of operation, memberships, reservations, fees, products and merchandise.
8.Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
9.Be familiar with all hotel/spa packages, promotions, prices and rates.
10.Perfo

Position Requirements:
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