AutoNation, inc.

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Inside Sales Manager

at AutoNation, inc.

Posted: 5/12/2019
Job Reference #: 116800
Keywords: sales

Job Description

  • Requisition ID
    2019-116800
    Job Location
    US-CA-Tustin
    Category
    Retail Management
    Dealership / Location Name
    AutoNation Infiniti Tustin
    Position Type
    Regular Full-Time
  • Overview

    Position Overview
    The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

    Who Would I Interact With?
    This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.

    What are the day-to-day responsibilities?

    • Leading yourself and the team in a way that supports AutoNation’s Vision and Mission
    • Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
    • Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
    • Driving the business through a high-level of involvement in the day-to-day operations
    • Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
    • Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
    • Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
    • Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
    • Appraising vehicles for trade
    • Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
    • Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
    • Assisting in managing controllable expense elements for the New and Used Vehicle Departments
    • Analyzing the business to determine shortfalls and developing action plans to improve performance

    How will I know if I am successful?

    The performance of a Sales Manager is measured by achieving:

    • Targeted e-lead conversions to appointments
    • Targeted unit sales and gross profit
    • Targeted Associate retention
    • Targeted Customer Satisfaction Index

    What are the requirements for this job?

    • High School diploma or equivalent
    • Proven success in eCommerce automotive sales
    • Proven leadership ability to mentor and train others
    • Ability to set and achieve targeted goals
    • Ability to drive an exceptional Customer experience
    • Demonstrated communication and interpersonal skills
    • Organization and follow-up skills
    • Experience and desire to work with technology
    • Valid in-state driver’s license and have and maintain an acceptable, safe driving record

    What are the opportunities for career growth?
    Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

    • Used Vehicle Manager
    • Financial Services Director

    AutoNation is an equal opportunity employer and a drug-free workplace.

    Not ready to apply? Connect with us for general consideration.