Envoy Air Inc.

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Manager, Ramp

at Envoy Air Inc.

Posted: 5/14/2019
Job Reference #: 7152
Keywords: operations

Job Description

Job Title
Manager, Ramp
LAX - Los Angeles, CA US (Primary)
Position Type
External Full-time
Career Level
Mid Level (Management)
Customer Service (MGMT) - Airport
Job Description

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group.  With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines.  Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights.  The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc.  Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles.  At Envoy, we go beyond transporting people from one destination to another.  Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career.  Are you ready for take-off?


The Ramp Manager directs and coordinates department activities through subordinate supervisors and is responsible for coordination of Ramp Operations and Baggage Service. The Manager administers the Attendance Control Policy, Peak Performance, Supervisor evaluations, and performs local training programs as required. The Manager is responsible for scheduling and manpower utilization and maintains supplies/inventory control logs. Investigates discrepancies and compiles statistical data for reports. Knowledge of international operations assists in the completion of administrative duties and overall compliance with the TWU Fleet Service Clerks Contract. Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered. Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors. Gives work directions, resolves problems, and sets deadlines to ensure timely completion of work. Monitors and analyzes costs and prepares budgets. The Manager will prepare reports and records on department activities for upper management. Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices. May initiate or authorize employee hire, promotion, discharge, or transfer. The Ramp Manager acts as GSC (Ground Security Coordinator) when needed and acts as a Company representative when assigned.

Job Requirements

The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team. The ability to show initiative and critical thinking skills are necessary. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.

Position Requirements

  • Minimum age of 18 
  • College degree or equivalent experience  
  • Airport and Ramp operations experience 
  • Previous supervisory experience and knowledge of budgeting, policies, and procedures
  • Must have working knowledge of Envoy policy and procedures, PPC and the Attendance Control Policy 
  • Ability to manage management, non-management, and contract labor work groups 
  • When applicable, may be required to work rotating shifts, nights, and weekends
  • Must be able to read, write, fluently speak, and understand the English language 
  • Possess the legal right to work in the United States 


Position Preferences

  • Strong managerial skills 
  • Above average administrative and analytical techniques 
  • Strong interpersonal, communication and people skills
  • Above average qualities of leadership, initiative and judgment 


Additional Position Details

  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. 
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable. 
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
None/Not Specified

Application Instructions

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