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Quality Control / Front Desk Administrator

at LoanMart

Posted: 6/22/2019
Job Status: Full Time
Job Reference #: 1118306

Job Description

  • Quality Control
  • Van Nuys, CA, USA
  • Full Time

ABOUT US: Wheels Financial Group, LLC d/b/a LoanMart.  LoanMart proudly provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers.   We connect with our customers directly or through a vast network of storefront partners in the local communities throughout the country.  Our place in the community was built over twenty years, growing from a two-person operation,  single-store front in Van Nuys, CA into the largest auto title lender in California.  LoanMart continues to evolve and expand into a progressive, technology-centric powerhouse in the industry, adding new financial products to serve our customers.    

ABOUT THE DEPARTMENT:  The Quality Control Department ensures that all loans are properly documented and funded in accordance with federal and state regulations, as well as within the company's internal guidelines.


  • Quality Control Administrator Responsibilities
    • Retrieve, scan, and upload documents
    • Provide notify appropriate parties that documents are received
    • Follow up with customers to set up/reschedule signing appointments
    • Explain terms and conditions of loan contract,  documents, information to  customers.
    • Take pictures of the vehicle and upload into system
    • Review uploaded pictures from partners for clarity and authenticity; report inconsistencies or concerns to management.
    • Assign tracking devices and maintain tracking device log
    • Follow up with partners in regards to missing pictures
    • Maintain error store log
    • Provide administrative support to the department as needed
  • Front Desk Responsibilities
    • Greet potential customers, coordinate and control visitor and vendor traffic
    • Receive and sort deliveries/notify appropriate departments as needed
    • Maintain the order and basic cleanliness of the signing office
    • Assist in safety efforts by monitoring and reporting suspicious activity


  •  Must be able to work in fast paced, high volume environment
  • Typing- 40+ WPM
  • Must be a team player
  • Must be able to multitask
  • Ability to accompany guests outsides to obtain photos of vehicles
  • Knowledge of Microsoft Office
  • Must be punctual and have excellent attendance
  • Must have open availability for work schedule (Weekends & OT)
  •  Previous Call Center, Sales or Customer Relations experience preferred

WORKING AT LOANMART: Employees enjoy a work environment that is rewarding, entrepreneurial, fun, exciting, and active.  We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an accomplishment.  


LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

 Notice to third parties: Please do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position.  Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests.  Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.