Marriott International Incorporated

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Account Director (Group & Transient)

at Marriott International Incorporated

Posted: 5/7/2019
Job Status: Full Time
Job Reference #: 19000ZRT
Keywords:

Job Description

Posting Date Apr 04, 2019
Job Number 19000ZRT
Job Category Sales and Marketing
Location SLS Hotel, a Luxury Collection Hotel, Beverly Hills, 465 S La Cienega Blvd, Los Angeles, California, United States VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

JOB SUMMARY


Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with Ritz-Carlton standards of excellence. Creates opportunities to grow the account base through customer interactions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with counterpart to effectively manage the business opportunity.

• Responds to and manages larger and more complex incoming opportunities for the property.

• Identifies, qualifies and solicits new business to achieve personal and property revenue goals.

• Focuses efforts on accounts with significant potential sales revenue.

• Develops effective sales plans and actions.

• Works with partners to develop creative ideas and proposals for events.

• Maximizes revenue by upselling packages.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities based on market conditions and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Handles complex business with significant revenue potential as well as significant customer expectations.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Provides excellent customer sales service in order to grow share of the account.

• Manages and develops relationships with key internal and external stakeholders.

Additional Responsibilities

• Utilizes intranet for resources, templates, and information.

• Participates in site visits.

• Develops and facilitate execution of contracts as required.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.