SHIFT MESSENGER

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Customer Support Associate

at SHIFT MESSENGER

Posted: 4/28/2019
Job Status: Full Time
Job Reference #: 9166f7e2-fd04-48fb-b20b-a34e5e87f2f5
Categories: Customer Service
Keywords: customer

Job Description

Customer Support Associate

Commerce, CA
Customer Experience and Sales
Full-Time

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About Shift

We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Shift is looking for a talented Customer Service Coordinator to help us provide our customers a totally awesome experience. We want someone who is detail oriented, hungry to succeed, and comfortable with working in a rapidly-changing start-up environment. If you think you have what it takes to join our team, we want to hear from you!

Responsibilities

Interacting over the phone and email directly with customers

Contact for any inquiries customers might have throughout the selling or buying process with Shift.
To do this, you may need to do some or all of the below (and probably things that aren’t on this list!)

Requirements

What makes you thrive is interacting with and helping customers have an all-around great experience. Their happiness is your happiness.

An energetic personality who can communicate clearly with people over the phone (most importantly) and other communication mediums, while coming across as trustworthy (and not too “salesman”-like!)
Organization, excellent writing skills and attention to detail is a must
A love for technology, to follow new trends in user behavior, and to appreciate the power of new products to improve how we live
A self-starter who is motivated to meet goals
Enjoy working with all sorts of people, from the CEO to the milkman (OK we don’t have a milkman); you treat everyone with the respect they deserve
Did we mention you are really smart? Experience is less important than sheer intellectual horsepower, creativity, and organization skills.
Account management, customer success team, post sale/post acquisition background a plus

On diversity

Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?

We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.

Shift is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

Shift is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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