Snap-on Business Solutions

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Field Support Specialist

at Snap-on Business Solutions

Posted: 7/12/2019
Job Reference #: 8611

Job Description

  • Job LocationsUS-CA-Santa Ana
    Job ID
  • Overview

    Location: Orange County - Southwest Region

    Starting salaries for this position are normally in the $35,000 to $40,000 range, and are based on education and experience.

    If we are interested in moving forward with your candidacy, you may receive an email invitation from Spark Hire, or from a Snap-on representative, for a one-way video interview.

    Summary: Provide support to franchisees and Franchise Performance Team (FPT) operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall FPT goals.


    Key Tasks:

    • Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations
    • Advise franchisees in effective inventory management practices
    • Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on
    • Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes
    • Assist the FPT and franchisee population with priority service issues such as, but not limited to:
    • New franchisee tool-ups
    • Sales meeting set-up or preparation of materials
    • Conduct assigned segments of meetings or training
    • Tool and equipment show assistance
    • Broken tool replacements
    • Check-in of terminated franchisees
    • Tool returns


    Education and Experience:

    • High school diploma or GED
    • Bachelor’s degree preferred

    Knowledge, Skills, Abilities:

    • Basic understanding of some aspects of franchisee operations, for example:
    • Accounting and finance
    • Inventory management
    • Order process
    • Customer service
    • Warranty program
    • Credit policy and practices
    • Survey process
    • Franchise contracts
    • Proficient at Microsoft Office

    Other Requirements:

    • Willingness to travel on a daily basis
    • Strong core values
    • Enjoy interacting with customers
    • Ability to lift 50 to 100 pounds
    • Ability to drive Snap-on box truck on occasion
    • Ability to pass D.O.T. physical and maintain medical card
    • All drivers must be 21 years of age or older if driving a DOT-regulated truck.
    • The driver must possess a valid state driver’s license, and must have had it for 36 consecutive months prior to employment.