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Manager - Catering Sales

at Starwood Capital Group

Posted: 4/30/2019
Job Status: Full Time
Job Reference #: *D0E06CD222111CA5

Job Description

Requisition Number

Manager - Catering Sales

Employment Type
Full Time

1 Hotel West Hollywood

West Hollywood


About 1 Hotel West Hollywood:
The Jeremy West Hollywood is turning over a new leaf, and 1 Hotel West Hollywood is sprouting soon. Nestled at the base of the Hollywood Hills, with sweeping views from Downtown to Santa Monica, 1 Hotel West Hollywood draws inspiration from the land, sea, and abundant sunshine of Southern California. In the heart of West Hollywood, a new stay is coming to LA.

About 1 Hotels:
As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. 1 Hotel West Hollywood will be the brand’s first location on the West Coast. All 1 Hotels are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.

1 IS ABOUT NATURE - Sustainability and Conservation at 1 Hotels
Our goal is to celebrate all that is beautiful, natural and pure—and inspire us to live a more natural life. We want 1 Hotels to be the experience that encourages people to live well, do better, and connect with our environment, ourselves and others in a deeper, richer way. We are minimizing the impact to our environment in many different areas. Our clothes hangers are made from 100% post-consumer recycled materials. Our room keys come in five different types of recycled wood. Our hotels are home to thousands of different plants. We focus on being more than a brand—we’re a platform for change.

Additional information can be found at


Responsible for achieving set individual and team revenue goals that support the hotels financial, business and marketing objectives for the sale, planning and coordination of group meetings, social events and planned food and beverage functions. Consistently strive to maximize revenue and promote hotel relationships through effective negotiation of services and prices in the property’s continuing effort to deliver outstanding guest service and financial profitability.


• Responsible for achieving individual and team revenue goals by developing and executing a sales strategy to prospect and solicit new accounts and and further develop existing accounts.
• Target and win over business via outside sales calls, hosting site inspections and meeting planner meetings, cold calling and emailing, networking, attending industry and association events. Prospect, solicit and close new business as well as maintain repeat client’s needs and maximize revenues. Handle all major events and VIP clients.
• Sell catering menus which meet the client’s needs and maximize revenues and periodically review and adjust menus to ensure product and brand consistency.
• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). Attend departmental and sales meetings to review activity and performance.
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Consult in full service event planning and finalize contracts, estimate sheets with clients in accordance with standards.
• Work closely with operational departments in planning and coordination of events and to establish policy standards, procedures, operational guidelines, service standards, menu and product ideas. Ensure proper controls are in place and polices are established and followed by all team members.
• Confirm payment, guarantees, set-ups and signed contracts and changes with clients.
• Generate and distribute detailed Banquet Event Orders according to client contract.
• Review and inspect function rooms and displays for conformance to brand standards and client requirements.
• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Establish and maintain open, collaborative relationships and ensure direct reports do the same.
• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.



• A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position and/or an equivalent combination of education and experience.
• Detailed Catering, Events and Food and Beverage knowledge; demonstrated strong leadership and selling skills; and proven achievements in selling, optimizing guest and team member engagement and financial performance.
• Experience successfully leading in a fast-paced environment and prioritizing demands.
• Strong interpersonal, team member relations and leadership abilities.
• Well versed in Catering, Events and Food & Beverage financial aspects
• Technically savvy and familiar with Catering, Events and Food & Beverage operating/budgeting systems and spreadsheets.
• Ability to identify and solve problems.
• Professional & appropriate business appearance and demeanor aligned with The Jeremy brand and culture.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Flexibility to meet the demands of a 24-hour operation.


• Prior experience in a quality luxury hotel, restaurant or catering brand; specifically in Catering, Events, and/or Banquets.
• Fluency in a second language other than English.
• Knowledge of hotel structure and interaction between departments.
• Prior experience with Delphi and HMS.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:

• Retirement planning - a great 401(k)/retirement savings plan
• Work life balance: Paid Time Off, Holidays (Earth Day is a holiday)
• Pre-tax benefits to encourage commuting, and even free bicycle parking
• Hotel organized volunteer opportunities
• Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free
• Sustainable, beautiful and inspiring work environment - You see and feel nature everywhere in the hotel
• Career advancement, in-house training, cross-training, special projects relating to brand awareness / messaging and education assistance
• Participate in hotel sustainability initiatives such as recycling, waste management and employee activities.
• Enliven the cause by storytelling to guests on sustainable features, following food waste management protocol & recommending menu items with least environmental impact.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.