TEKsystems

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Delivery Lead I

at TEKsystems

Posted: 7/9/2019
Job Reference #: 8346
Categories: Other/General

Job Description

  • Job LocationsUS-CA-Thousand Oaks
    Job ID
    2019-8346
  • Overview

    Who are we? We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

    Why Us

    We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals—and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven and passionate members of the TEKsystems family creating meaningful work.

    General Description

    Qualified Delivery Leads will live in or around the North San Diego area.

    The TEKsystems delivery function is an important role in the TEKsystems staffing organization. This function supports staffing business by managing operational activities outside of sales and business development functions. The delivery function varies in responsibility by each account, but a successful delivery team member is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support the consultant activities and issue resolution. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the SOW or as defined with the Account Team at project start. Below are key responsibilities of the delivery team member.

    Responsibilities

    Key Accountabilities

    Solution Delivery

    • Ensure understanding of project vision as defined by customer business and technical requirements
    • Understand SOW’s/MSA’s and importance of meeting deliverables/expectations of the client
    • Collaborate with Account Managers, managing project scope, and delivering according to the terms and conditions of our contracts
    • Manage revenue tracker for assigned engagement(s)
    • Consolidate project status and budget information across project(s) and/or portfolio of projects
    • Consolidate and provide project reporting regarding resources, financials or as requested by client via Monthly or Quarterly Business Reviews (MBR’s/QBR’s)
    • Perform issue management and facilitate issue resolution with proper notification to all affected parties
    • Understand escalation protocol between consultants, Client Managers, sales and Leadership
    • Understand timekeeping processes and ensure consultants are entering their time correctly and on time

    Account Management

    • Perform periodic customer, project, and solution “health checks” with client project teams
    • Maintain client relationship and ensure a high level of client satisfaction
    • Participate in Account Strategy with internal stakeholders

    Management Responsibilities

    • Develop and maintain project related documentation including processes, tools and procedures in accordance with the Flex Methodology Life Cycle (FMLC)
    • Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction
    • Maintain project artifacts on provided SharePoint (SMP) site
    • Ensure Human Resources (HR) policies and procedures are communicated and executed according to internal and consultant HR policies
    • Support of other projects and/or delivery team members as requested

    Resource Management

    • Communicate and/or track consultant requirement details as requested
    • Responsible for on-boarding/off-boarding of project consultants
    • Collaborating with recruiters and sales teams
    • Issue resolution as needed
    • Performance tracking and reporting as requested

    Qualifications

    Requisite Abilities and/or Skills

    • Excellent oral and written communication skills
    • Analysis and problem solving skills
    • Time management and organizational skills
    • Personnel management skills
    • Demonstrated project data/ risk analysis and correlation/ mitigation skills
    • Excellent customer service skills

    Basic Qualifications

    • Bachelor’s degree is required
    • Intermediate to advanced proven experience with both Excel and PowerPoint
    • Financial management and reporting experience
    • General understanding of project management fundamentals

    Other Requirements

    • Understanding and adhering to TEKsystems core values
    • This role may require light travel
    • Personnel management or supervisor level experience a plus
    • Industry certifications such as CAPM, PMP, CSM or other project based certifications a plus
    • 3+ years proven experience in Staffing and/or IT environment
    • General understanding of IT Environment and business accumen to allot for continual improvement throughout the delivery of services
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