VXI Global Solutions

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Customer Loyalty Group 08/19/19

at VXI Global Solutions

Posted: 8/5/2019
Job Reference #: 4075
Categories: Customer Service
Keywords: customer, service

Job Description



 is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer

Job Overview

Customer Loyalty Group (CLG) are responsible for Retaining Customers intending to cancel their services. You are responsible for addressing their concerns and ensuring their services remain active. CLG associates also conducts general billing inquiries, billing errors, consult package/program and basic tech support.


You’ll receive

  • Competitive salary

  • Paid Training

  • Health Insurance (Medical, Dental Vision, 401(k) Savings)

  • Fun Work Environment

  • Full-time Employment (some part-time available)

  • Abundant Advancement Opportunities

  • Free subscription service (valued up to $2800/year)


Knowledge, Skills and Abilities You’ll Need to Succeed

  • Professional comportment and demeanor

  • Ability to build rapport utilizing effective probing questions

  • Ability to sell and overcome objections

  • Ability to learn product knowledge and sell best solutions.

  • Outstanding verbal communication skills

  • Knowledge of computers and MS Windows

  • Ability to navigate multiple screens/programs

  • Ability to multi-task

  • Ability to type 30 wpm

  • Ability to follow direction and accept coaching

  • Self-motivated and upbeat

  • Desire to work in a team environment achieving personal and team goals

  • Ability to work flexible hours, including weekends and evenings as required.


 Other Things We Look For

  • Strong work ethic

  • Desire to be of service and willingness to assist

  • Solid work history

  • Motivated by quality/integrity

  • Desire to excel

  • Must be able to pass a background check and drug screen


Must Haves

  • ? High School Diploma/GED required

  • Associate Degree preferred

  • 1+ years call center experience or customer related service preferred

  • Exemplary job history with Previous Employers

Must Haves for a Bilingual Temporary Customer Service Associate:

Put yourself in the victim’s shoes. You may have just lost your home, your car, a pet, even friends/family member. Ability to be empathetic and patient is key to helping them on the road to recovery.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!