VXI Global Solutions
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Customer Loyalty Group 08/19/19
at VXI Global Solutions
is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.
VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer
Customer Loyalty Group (CLG) are responsible for Retaining Customers intending to cancel their services. You are responsible for addressing their concerns and ensuring their services remain active. CLG associates also conducts general billing inquiries, billing errors, consult package/program and basic tech support.
Health Insurance (Medical, Dental Vision, 401(k) Savings)
Fun Work Environment
Full-time Employment (some part-time available)
Abundant Advancement Opportunities
Free subscription service (valued up to $2800/year)
Knowledge, Skills and Abilities You’ll Need to Succeed
Professional comportment and demeanor
Ability to build rapport utilizing effective probing questions
Ability to sell and overcome objections
Ability to learn product knowledge and sell best solutions.
Outstanding verbal communication skills
Knowledge of computers and MS Windows
Ability to navigate multiple screens/programs
Ability to multi-task
Ability to type 30 wpm
Ability to follow direction and accept coaching
Self-motivated and upbeat
Desire to work in a team environment achieving personal and team goals
Ability to work flexible hours, including weekends and evenings as required.
Other Things We Look For
Strong work ethic
Desire to be of service and willingness to assist
Solid work history
Motivated by quality/integrity
Desire to excel
Must be able to pass a background check and drug screen
? High School Diploma/GED required
Associate Degree preferred
1+ years call center experience or customer related service preferred
Exemplary job history with Previous Employers
Must Haves for a Bilingual Temporary Customer Service Associate:
Put yourself in the victim’s shoes. You may have just lost your home, your car, a pet, even friends/family member. Ability to be empathetic and patient is key to helping them on the road to recovery.